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Baxter of California

Baxter Facial Products at The Valet London

Seeking a bit of luxury and relaxation? Try our Baxter of California, hot towel treatment.

Ultimate shaving guide

The Ultimate Shaving Guide at The Valet London

Real Italian shave

Proraso Products at The Valet London
 

OUR REPUTATION

Home > THE BUSINESS > OUR REPUTATION
WE TAKE FEEDBACK SERIOUSLY, AS WE CONSTANTLY STRIVE FOR PERFECTION.

As a result of the extra effort we go to with our first class customer service, sumptuous environment and the professional skills of the Master Barbers, our establishment has, via the ‘grooming grapevine’, come to the attention of more than a few celebrities, personalities and ‘faces’.

ENDORSEMENTS

  • Hello, I came in yesterday for the very first time and just wanted to say how impressed I was with level of service I received. I had an appointment with Sam to get my beard trimmed and I wanted to give a special mention to him because he made it an overall a wonderful experience and I will be coming back. Tom Lewis, Cross Media - BBC TopGear

    Tom Lewis , Top Gear

  • Marc has been visiting the Valet since just after we opened, frequently getting his hair cut and also treating himself to a hot towel shave every now and then. He is also quite a keen sportsman, playing football for a local team in Reigate, so he has now started to use our treatment rooms, for some holistic treatment and sports therapy.

    Marc Ashdown, BBC News reporter

  • David Wright, the current holding midfielder (and usually defender) for Crystal Palace visited the Valet recently. David booked in for a post-training Sports Massage along with a Valet Signature Deluxe treatment for the complete male grooming experience. David was totally made up with the male grooming services and massage therapies we provided and reported that he will be back as a regular for massage treatments and grooming after his end-of-week training sessions.

    David Wright, Crystal Palace F.C.

  • The 2010 Celebrity Big Brother runner-up and music producer, Dane Bowers, is now a regular client at The Valet London flagship store. Dane finds getting his hair cut makes him feel tired and he wasn’t a big fan of shaving either! Watch his personal interview with 6 O’clock BBC news reporter Marc Ashdown, another Valet Customer.

    Dane Bowers, Music Producer

  • Worlds apart from my usual electric beard trim the Captains Valet is a second-to-none experience that not only enhances the look of the beard through precision shaping and of course trimming down to the desired length but, the real surprise was the after effects it had on my skin and face. This was a deluxe shaving and trimming experience that left me feeling ready to face the world.

    Lucas Armitage, Loaded magazine

  • As a man who is not afraid to look his best, I am no stranger to the odd treatment... The Valet, in East Croydon, is perfect for the modern man... At the Valet, they take shaving pretty seriously. In fact the owner David is on a one man mission to educate the masses… The whole experience was great... I waltzed out of the Valet feeling and, I would venture, looking like a million dollars – but the price was nearer a million lira.

    Jon Dean, london24.com

CUSTOMER REVIEWS

  • Hello, I came in yesterday for the very first time and just wanted to say how impressed I was with level of service I received. I had an appointment with Sam to get my beard trimmed and I wanted to give a special mention to him because he made it an overall a wonderful experience and I will be coming back. Tom Lewis, Cross Media - BBC TopGear

    Tom Lewis , Top Gear

  • Just a wonderful experience, a gentlemen's experience. If the Valet were a department store, they would be old school peter jones on Kings Road. Service excellent. Environment lovely. Staff are cut and shoulders above the rest in the male grooming field.

    Simon

  • I’ve just returned home after my first visit to the valet. An outstanding experience. The CUSTOMER IS KING in this establishment. A relaxing, professionally applied service. A quality haircut, an amazing hot towel shave, supplemented with professional advice on how to look after yourself! All men should take the time to visit the place, I’d be surprised if you decide not to go back. For me, I’m a convert, I’ll be a regular from now on, as I don’t think I could go back to a “regular” barbers! Thanks for the service.

    Gary Garth

  • After stumbling across this place on youtube.com, I told myself that if I ever came to England, I would have to make it a point to come to The Valet. The barbers are very professional and the place has a vibe that makes a man feel comfortable. I love that they use Proraso for the wet shaves. Definitely a 10 out of 10 place.I wish they had a location in Chicago.

    Rodrigo Diaz

  • What can i say but wow. The whole experience was exceptional. From entering the shop and being greeted in a friendly and welcoming way, to being sat down with complimentary refreshments. I had a hot towel shave and was given 1 to 1 service for well over an hour. The treatment was amazing, it left me relaxed to the point where i almost lost the power of speech and at no point was my visit rushed. The shave was excellent and repeated twice to ensure nothing was missed. My skin was treated with balms and moisturisers leaving feeling like it has never felt before, this was not lost on my wife either.

    Gray Wilton

  • I have been going to The Valet for a haircut by Mags, for about 2 years now, and always find all the staff very welcoming. A nice cup of tea, or a cold drink goes down well, and Mags always does a great job. I would not consider going anywhere else!

    Steve

  • The Valet is very welcoming and friendly I have recommended it to my friends and they have enjoyed their experiences as well. I always get my haircut by Mags she does an amazing job and has great attention to detail.

    Andrew

  • Hi thanks for a excellent service at the valet i was very impressed with the over all experience i had a excellent hair cut and i also had a full on beard treatment which was fantastic and my beard was cut and groomed perfectly . the best place for men wanting to look after there beard and keep it in healthy condition grate advise as well look forward to my next visit. Thanks for a wonderful experience.

    Robert Smith

  • I’ve been going to The Valet for a couple of years now. Well worth a slightly longer journey knowing you’re going to get a quality hair cut (by Sam) at a decent price and being able to book makes things easier. Also nice to relax and watch a bit of Sky Sports news at the same time. Definitely worth giving it a try if you’re fed up with crap barbers but don’t fancy one of the poncey, overpriced salons.

    Lee Spear

  • For the first time in as long as I can remember, I’ve been asked (by a few people) where I get my hair cut. I can’t think of any greater compliment to pay The Valet. With a lightness of touch rarely seen outside the most noteworthy West End salons, Sam has done a fine job in making my barnet look credible. His modest fee makes the experience all the more pleasing.

    Ewan Macmillan

  • An utterly outstanding experience, superb standards and constant professional attention. Relaxing and rejuvenating environment, while yet subtle ozzing masculinity. Highly recommended.

    Baron Philip Lee-Morris

  • I had a deluxe shave with tony on Saturday and it was superb. Felt on top of the world. The barber, his colleagues and the guvna were brilliant. Despite them being very busy they squeezed me in when in walked in…I thought that gesture was really nice. I was offered drinks and was told in detail about what the service entailed…this was professional. I am over the moon with the valet and want to say a big thank you. I will definitely be going back in future. Thanks guys n girls.

    Salvatore Landolina

  • I’ve become a regular now at the Valet and the reason why I continue to return is down to the consistent quality haircuts I receive from my barber Sam, the staff at the Valet are very helpful and friendly and the icing on the cake is the very reasonable price you pay for all this great service.

    Ben Phillips

  • I’ve been going to the Valet for six months now; the service has always been top notch! Nice environment, cool people, more than helpful when I’ve had to change appointment time at the last minute. Natalie has been a star – she’s always been polite, kind and professional, especially when I don’t really know what I want – more than that, she’s a genuinely nice girl! Big thanks to the team!

    James Smith
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